OUR SHIPMENTS
SHIPPING AND RETURNS
Our priority is to deliver your order as quickly as possible, with the utmost care and transparency. All orders include a tracking code to monitor the shipment in real-time.
SHIPPING
Order processing
Orders received by 11:00 AM from Monday to Friday are prepared and shipped within 24 business hours. Orders received after 11:00 AM, on weekends, or on holidays are processed on the next business day.
🇮🇹 Italy
| Delivery time | 24–48 business hours |
| Courier | FedEx with tracking |
| Free shipping | On orders over €50 |
| Standard shipping | €4.90 |
| Cash on delivery | Not available |
🇪🇺 Europe
| Standard shipping | 4–6 business days · €9.90 |
| Premium shipping | 2–3 business days · €11.90 |
| Free shipping | On orders over €110 |
| Courier | FedEx with full tracking |
International duties and taxes
Orders shipped outside the European Union may be subject to customs duties, import taxes, and brokerage fees. These costs are the recipient's responsibility and are not included in the order price. We recommend checking your country's regulations before completing your purchase.
Shipment tracking
Once the package has shipped, you will receive an automated email with the tracking code. From that moment, you can monitor every stage of the shipment in real-time.
Failed delivery
If the package cannot be delivered due to reasons attributable to the customer—incorrect or incomplete address, absence at the time of delivery, refusal of the package—the shipping costs and return costs to the sender will be deducted from any refund.
Limitation of liability
The indicated times are estimates and do not include weekends and holidays. We are not responsible for delays due to force majeure, natural disasters, customs inspections, or operational issues with the courier.
RETURNS AND REFUNDS
Right of withdrawal
You have 14 days from receipt of the package to change your mind and make a return, in accordance with the Consumer Code (Legislative Decree 206/2005). You do not need to provide any reason.
How to make a return
- Write to assistenza.amourmilano@gmail.com within 14 days of receiving your order, indicating the order number and the item you wish to return
- You will receive a confirmation with instructions for the return shipment
- Ship the package to our warehouse using a tracked courier of your choice
- Once the item is received and verified, we will proceed with the refund
Product condition
To be accepted, the piece of jewelry must be returned:
- Unworn and without signs of use
- In its original, intact Amour Milano packaging
- With all accessories and materials received (cloth, pouch, warranty certificate)
Jewelry showing scratches, traces of use, or damaged packaging cannot be accepted and will be returned to the customer.
Return costs
Return courier costs are the customer's responsibility, except in cases of defective, incorrect, or damaged products during transport, where we will cover the costs.
Refund processing time
Once the package is received and verified, the refund is processed within 14 days. The credit to your payment method may take an additional 3–10 business days depending on your bank or circuit (Scalapay, PayPal, credit card).
The refund includes the price of the item and, where legally required, the cost of the initial standard shipping.
Size or model exchange
We do not offer direct exchanges. If you would like a different item or size, please make a return and place a new order. For assistance, write to assistenza.amourmilano@gmail.com.
Non-refundable products
For hygienic and personalization reasons, the following are non-refundable:
- Earrings (for hygienic reasons, unless there is a manufacturing defect)
- Personalized or custom-engraved items
- Items on sale or promotion explicitly marked as "final sale"
Defective or damaged product
If the product arrives damaged or has manufacturing defects, write to assistenza.amourmilano@gmail.com within 48 hours of delivery, attaching photos of the product and the packaging. We will immediately arrange for a replacement or a full refund, including shipping costs.
CONTACTS
Customer support (orders, shipping, returns) assistenza.amourmilano@gmail.com
Collaborations and PR info@amourmilano.it
Response time Within 24 hours on business days (Mon–Fri, 9:00 AM–6:00 PM)
Amour Milano® — Made in Italy · We ship across Europe